Articles in Category : retail customer experience

Hyper-Personalization: The Next Frontier – With Raj Badarinath & Mike Ni Manthan Editorial Desk February 25, 2020 E-commerce , Omni channel retail , retail customer experience Personalized experiences are always blissful. Be it a personalized workout routine at the gym or a spa treatment, it always feels like a luxury. Personalization today is not just in terms of including a prospect’s first name in an email directed to them. It is the next step in the era of Hyper-per...

Automation and Augmentation of Retail Data and Analytics | NRF 2019 Ajith Nayar December 12, 2018 Analytics trends , Blog , Customer Centric Retailing , IOT , Merchandise Analytics , predictive analytics in retail , retail business intelligence , retail customer experience , Retail data , retail intelligence As data explodes, the human ability to manually explore data, to find out issues or opportunities, and to device tactics to address them, is becoming a thing of the past. Read more to find out how a retailer can adapt to this change....

State Of Customer Experience Today Sanjay Kupae September 15, 2017 E-commerce , in-store practices , Merchandise Analytics , retail customer experience The retail customer experience has seen a radical shift in the past 5 years. The values attached to better experiences have started to surpass discount incentives offered. Customers have become more digitally aware of what product they are looking for, more expressive and perceptive about product fe...